Technical issues
Bug reports, playback issues, sign-in problems, and speaking session failures.
Contact us
Reach the right team the first time.
We usually reply within two business days. Include the platform, device, and a short summary so the first response can be useful instead of generic.
Billing
Subscription questions, purchase verification, and account access after payment changes.
Team and business
Requests about team access, onboarding, and learner progress visibility.
Data and privacy
Questions about account export, deletion, or how speaking data is handled.
Primary channels
Use support for product help, privacy for data requests.
General product and business questions can start at support and will be routed if needed.
Before you send the note
Include the route or screen where the issue happened, what you expected, and what happened instead.
- Web issues: include browser and browser version.
- Mobile issues: include platform, device, and app build if visible.
- Billing issues: include the purchase channel and approximate date.